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Correction of Errors & Appeals
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Correction of Errors
KTRS is required by statute to correct any errors that result in any annuitant or beneficiary receiving more or less in benefits than he or she is entitled to receive. In such cases, KTRS is required to adjust the payments made to the annuitant or beneficiary so that the annuitant or beneficiary receives only the payment to which he or she is entitled.


Appeals
If you feel that the System has denied a valid claim or made an error in computation you should request a reconsideration of the System's decision in writing to the Executive Secretary. After review, the Executive Secretary will notify you of the agency's final decision, subject to administrative Appeal.

Any decision by KTRS that materially affects the amount of service retirement allowance, the amount of service credit, eligibility for service or disability retirement, or eligibility for survivorship benefits may be appealed in writing with the opportunity to request an administrative hearing pursuant to the provisions of KRS 161.250(2) and Chapter 13B.
479 Versailles Road, Frankfort, Kentucky 40601 / Phone: 1-800-618-1687